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Telephone: +32 489 047 531
Email: fatime_zara@hotmail.com
Postal address: 50A Grand Route, 1435 Corbais, Belgium
This website is hosted by Wix.com.
These Terms and Conditions have been drafted in French. In the event of any conflict between the French version of this document and any of its translations, the French version shall prevail.
In order to use our Website and/or benefit from our Services, you must be at least 18 years old, or have reached the legal age of majority in your country, and have the legal capacity, right and authority to enter into these Terms and Conditions as a binding agreement. You may not use this Website and/or our Services if this is prohibited in your country or by any law or regulation applicable to you.
Furthermore, before placing and confirming an order, you must read and accept these Terms and Conditions.
You may download and print these Terms and Conditions.
Description of the Products
(1) You should carefully read the description of the Services and/or Products before placing an order. The description of the Services and/or Products sets out the essential characteristics of the Services and/or Products in accordance with Article L. 111-1 of the French Consumer Code. These descriptions are intended to provide you with as much information as possible about these characteristics, but are not necessarily exhaustive. Photographs, drawings and descriptions of the Products and/or Services are provided for information purposes only and are not binding upon us.
(2) We recommend that you consult the information and instructions for use stated on the packaging, labels and accompanying documents. We cannot be held liable for any damage resulting from failure to comply with these instructions for use relating to the Products and/or Services supplied through our website www.matizladeco.com.
Purchase of Products
(1) Each purchase of Products is subject to the Terms and Conditions applicable at the time of purchase.
(2) When purchasing a Product:
(i) it is your responsibility to read the complete list of items before committing to purchase them; and
(ii) placing an order on the Website by completing the payment process and clicking the “Buy” button may result in a legally binding agreement for the purchase of the relevant Product, unless otherwise provided in these Terms and Conditions.
(3) You may select our Products and add the Products you wish to purchase to your shopping cart by clicking on the relevant button. The prices applicable to our Products are displayed on the Website.
We reserve the right to change our prices or correct any accidental pricing errors. Such changes shall not affect the price of Products that you have already purchased.
During checkout, you will be provided with a summary of all Products placed in your shopping cart. This summary includes the essential characteristics of each Product, as well as the total price of all Products, applicable VAT and, where applicable, shipping costs.
The payment page also allows you to review the Products and, if necessary, modify or remove them, or adjust the quantities. Where necessary, you may also identify and correct input errors using the editing function before making your order finally binding.
Any stated delivery period begins upon receipt of your payment of the purchase price.
By clicking the “Buy” button, you place a final order to purchase the Products offered at the stated price and with the stated shipping costs.
In order to complete the ordering process by clicking the “Buy” button, you must first accept these Terms and Conditions as legally binding upon your order by ticking the relevant box.
(4) We will then send you an email acknowledging receipt of your order. This email will summarize your order again and may be printed or saved using the appropriate function.
Please note: this is an automated message solely confirming that we have received your order. It does not mean that we have accepted your order.
(5) The legally binding agreement for the purchase of the Products shall only be concluded when we send you an acceptance email or when we deliver the Products to you.
We reserve the right not to accept your order.
This shall not apply where we offer a specific payment method for your order and you have selected it, if a payment process is initiated immediately after submission of your order, for example an electronic transfer, an immediate bank transfer through PayPal or another comparable payment method.
In such cases, the legally binding agreement shall be concluded when you complete the ordering process described above by clicking the “Buy” button.
(6) You may save your preferred payment method for future use. In such cases, we will store your payment details in accordance with the applicable standards within our industry, such as PCI DSS. You can identify the saved card by its last four digits.
Delivery of the Products
We may deliver our Products to countries within the European Union, as well as Norway and Switzerland.
Rates and delivery times vary depending on the type of Products ordered, the delivery address and the delivery method selected: bpost, Homerr, Mondial Relay, etc.
The applicable rates and delivery times will be communicated to you before you confirm your order.
Delivery times are generally 2 to 7 working days, depending on the destination country. These periods are indicative only and correspond to the usual average processing and delivery times.
Matizla Deco shall not be liable if delivery is delayed or if the order is lost due to the actions of third parties, unforeseen circumstances or force majeure.
If an order that has already been dispatched is not delivered within the indicated period, an investigation will be opened with the carrier. This may take several days.
During this period, no refund or replacement shipment can be made.
Delivery shall be deemed to have taken place once the ordered Products have been delivered to the address provided.
It is the Buyer's responsibility to make delivery possible at the agreed location, either in their presence or in the presence of a third party designated by them.
If delivery fails due to a fault on the part of the Buyer or the third party designated by them, the costs of such delivery attempt shall be borne entirely by the Buyer.
If the Buyer is absent at the time of delivery, the Buyer must follow the procedure proposed by the external carrier.
In the event of the Buyer's absence during delivery by bpost to an address in Belgium, bpost will inform the Buyer of the nearest post office where the parcel will be held and the date from which it will be available.
In the event of the Buyer's absence during delivery by DPD, making delivery impossible, it is the Buyer's responsibility to arrange a new delivery with the carrier.
The Buyer is entitled to a maximum of 3 delivery attempts.
The Buyer may also choose to collect the parcel from a DPD ParcelShop with extended opening hours.
If, despite the carrier's various attempts, a parcel is not collected or received, it will be returned to Matizla Deco. The Buyer will be informed of this by email.
The Buyer may request a new delivery. The associated costs shall be borne by the Buyer, even if the initial shipment was free of charge.
In the event of an error in the delivery address provided, any additional costs resulting from this error shall be borne by the Buyer.
Matizla Deco shall under no circumstances be held liable for errors made by the Buyer when providing the delivery address, nor for delays or the inability to deliver the ordered Products resulting therefrom.
Matizla Deco bears the risk of damage and/or loss of the goods until the time of delivery.
The risk shall pass to the Buyer as soon as the ordered Products have been received by the Buyer or by a third party designated by the Buyer.
Each delivery shall, in principle, require a signature confirming delivery. However, the absence of such a signature shall not affect the transfer of risk.
Coupons, Gift Cards and Other Offers
We may occasionally offer coupons, gift cards, discounts and other offers relating to our Products.
These offers are valid only during the period, if any, specified in the offer.
Offers may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written consent.
Refund and Return Policy
You have the right to withdraw from the agreement without giving any reason within 14 days from receipt of the Product or from the date on which you entered into the agreement for the provision of Services.
To exercise your right of withdrawal, you must notify us of your decision within the applicable period by registered letter sent to:
50A Grand Route
1435 Corbais
Belgiumor by email to:
You may use the form attached as Appendix 1 (Withdrawal Form) to these Terms and Conditions for this purpose.
If you contact us by email, we will acknowledge receipt of your withdrawal.
You must return the Products as soon as possible and, in any event, within 14 days following notification of your withdrawal.
Upon receipt of the Product, we will issue a full refund within 14 days, excluding return shipping costs, which shall remain your responsibility.
Product Warranty
(1) If the Product is affected by a hidden defect, you have the right to invoke the statutory warranty in accordance with Articles 1641 et seq. of the Civil Code for a period of two years from the discovery of the defect.
A hidden defect means that the Product is unfit for the purpose for which it is intended, or that its use is so significantly impaired that you would not have purchased the Product, or would only have purchased it at a lower price, had you been aware of the defect.
This also means that you were unaware of the existence of the defect at the time you purchased the Product.
Customer Account
(1) To access certain sections and features of our Website, you must first register and create an account (“Customer Account”).
When creating your Customer Account, you must provide accurate and complete information.
(2) If someone other than you gains access to your Customer Account and/or any of your settings, that person may perform all actions available to you, including making changes to your Customer Account.
We therefore strongly recommend that you keep your login credentials secure.
All such activities may be considered to have been carried out in your name and on your behalf. You are solely responsible for all activities carried out through your Customer Account, whether or not you expressly authorized them, as well as for any damage, costs or losses that may result from such activities.
You are responsible for activities carried out through your Customer Account if you have negligently enabled the use of your Customer Account, for example by failing to take reasonable care to protect your login credentials.
(3) You may create and access your Customer Account through a dedicated webpage or through an external platform such as Facebook, Matizla_deco.
If you register using an account from an external platform, you authorize us to access certain information about you stored in your social network account.
(4) We may temporarily or permanently terminate or suspend your access to your Customer Account without liability, in order to protect ourselves, our Website and Services, or other users, including where you breach any provision of these Terms and Conditions or any applicable law or regulation in connection with your use of the Website or Customer Account.
We may do so without prior notice where the circumstances require immediate action. In such cases, we will inform you as soon as reasonably possible.
In addition, we reserve the right to terminate your Customer Account without cause by giving you two months' notice by email if we discontinue our Customer Account program or for any other reason.
You may terminate your use of your Customer Account at any time and request its deletion by contacting us.
Intellectual Property
(1) Our Services and the content associated with them, as well as all derivative works or improvements thereof, including but not limited to texts, illustrations, files, images, software, scripts, graphics, photographs, sounds, music, videos, information, content, materials, Products, Services, URLs, technologies, documentation, trademarks, service marks, trade names and trade dress, and interactive features, as well as all intellectual property rights relating thereto, are owned by us or used by us under license (collectively, “Our Intellectual Property”).
Nothing in these Terms and Conditions grants you any rights in relation to Our Intellectual Property.
Unless expressly provided otherwise in these Terms and Conditions or required under mandatory provisions of applicable law for the use of the Services, you acquire no right, title or interest in Our Intellectual Property.
All rights not expressly granted under these Terms and Conditions are expressly reserved.
(2) If the Products contain digital content, such as music or videos, the rights specified for such content on the Website are granted to you.
The Products and Services offered are those included in the catalogue published on the MATIZLA DECO website.
These Products and Services are offered while stocks last.
Each Product is accompanied by a description prepared by MATIZLA DECO based on descriptions provided by the supplier.
The photographs of the Products in the catalogue provide a faithful representation of the Products and Services offered, but are not contractually binding, as they cannot guarantee a perfect likeness to the physical Products, particularly with regard to colours, textures and reflections.
The handmade nature of an item does not mean that it may be considered non-conforming.
Each Product is unique and, in the case of a handmade item with an irregular finish, the customer may not invoke non-conformity.
Disclaimer of Warranty for the Use of the Website and Services
The Services, Our Intellectual Property and all documents, information and content relating thereto that are made freely accessible to users are provided “as is” and “as available”, without any form of warranty, whether express or implied.
This includes, in particular, warranties relating to fitness for a particular purpose and warranties concerning the security, reliability, speed, accuracy or performance of our Services, except in cases of intentional failure to disclose defects.
We do not guarantee that our free Services will be provided without interruption or errors, or that they will meet your requirements.
Access to the Services and Website may be suspended or restricted due to repairs, maintenance or updates.
The warranty for Products purchased from us, as set out in the “Product Warranty” section above, is not affected by this provision.
Indemnification
You agree to defend, indemnify and hold us harmless from and against any actual or alleged claim, damage, cost, liability and expense, including but not limited to reasonable legal fees, arising out of or relating to your use of the Website and Services in breach of these Terms and Conditions.
This includes, in particular, any use that violates the restrictions and requirements set out in these Terms and Conditions, unless such circumstances were not caused by your fault.
Limitation of Liability
(1) To the extent permitted by applicable law, we disclaim all liability for any amount or type of loss or damage that you or any third party may suffer, including direct or indirect losses and loss of income, profit, goodwill, data or contracts, as well as loss or damage arising from or relating to interruption of business operations, loss of opportunities, loss of anticipated savings or wasted management or office time, even if such damage was foreseeable, in connection with:
(i) this Website and its content;
(ii) the use, inability to use, or results of the use of this Website;
(iii) any website linked to this Website or the materials contained on such linked websites.
(2) We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from a cause beyond our control and/or from force majeure within the meaning of Article 1216 of the Civil Code.
Amendment of the Terms and Conditions or Services; Interruption
(1) We reserve the right to modify these Terms and Conditions whenever we consider this necessary, at our sole discretion. You should therefore consult these Terms and Conditions regularly.
If we materially amend these Terms and Conditions, we will inform you that material changes have been made.
If you continue to use the Website or our Services following such an amendment, this shall be deemed to constitute your acceptance of the new Terms and Conditions.
If you do not agree with any of these Terms and Conditions or with any future version thereof, you must cease accessing and using the Website or Services.
(2) We may modify the Services, discontinue the provision of the Services or certain features thereof, or impose limitations on the Services.
We may terminate or suspend access to the Services temporarily or permanently for any reason, without liability.
We will provide you with reasonable advance notice where possible in the circumstances and will reasonably take your legitimate interests into account when taking such action.
Links to Third-Party Websites
The Services may contain links that allow you to leave the Website.
Unless otherwise stated, the linked websites are not under our control and we are not responsible for their content, the links they contain, or any changes or updates to them.
We are not responsible for transmissions originating from linked websites.
Links to third-party websites are provided solely for your convenience.
If we add links to other websites, this does not mean that we endorse the owners or content of those websites.
Applicable Law
(1) These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Belgium, excluding conflict-of-law rules.
(2) If you wish to bring a matter, complaint or question concerning our Website to our attention, you may contact us at:
Miscellaneous Provisions
(1) Failure to invoke a breach or default under these Terms and Conditions shall not be considered a waiver of the right to invoke any previous or subsequent breach or default.
(2) The headings of the articles in these Terms and Conditions are provided for clarification purposes only and have no legal significance.
(3) Unless otherwise provided, if any part of these Terms and Conditions is deemed unlawful or unenforceable for any reason, it is agreed that such part shall be removed and that the remaining provisions of these Terms and Conditions shall not be affected and shall remain in force.
By accepting these Terms and Conditions, you agree not to dispute the evidentiary value of documents exchanged through the Website on the grounds of their electronic nature.
Automated records shall be considered evidence of communications, orders and payments between us.
Your acceptance of these Terms and Conditions shall constitute an evidentiary agreement within the meaning of Article 1368 of the Civil Code.
(4) You may not assign or transfer your agreement with us under these Terms and Conditions, or any of your rights or obligations arising therefrom, in whole or in part, without our prior written consent.
(5) These Terms and Conditions constitute the entire agreement between you and us and supersede all prior written or oral agreements between you and us relating to the Services and the sale of Products.
(6) Provisions of these Terms and Conditions which, by their nature, are intended to survive the termination of our activities shall remain in force, including but not limited to provisions concerning indemnification, waivers, exclusions of liability, limitations of liability and this “Miscellaneous Provisions” section.
Contact
To contact us, you may send an email to:
ALMHI Fatima ezzahra (Matizla Deco)
fatime_zara@hotmail.comor by post to:
50A Grand Route
1435 Corbais
BelgiumAppendix 1 – Model Withdrawal Form
(Appendix 1 of Book VI of the Code of Economic Law)
I/We hereby notify you that I/We withdraw from the contract relating to the sale of the following Product / provision of the following Service:
Ordered on / received on:
............................................................Name of consumer(s):
............................................................Address of consumer(s):
............................................................Signature of consumer(s) (only if this form is submitted on paper):
............................................................Date:
............................................................This is a direct English translation of your Dutch text; I have not substantively changed the legal content.
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